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Love this app, suggestion,shohld be allowed to add more tickets to an event after it has been created Love the app still but since the alberta timezone change. The time for all the movies are incorrect.
Developer reply
Thanks for the great review and for loving the app. We appreciate your suggestion about adding more tickets after an event is created, and we’re sorry to hear the movie times have been incorrect since the Alberta timezone change.
Atom did not update the app for the time zone changes today and my movie ticket had a time 1 hour earlier than the actual showtime. The theater website/app had the correct time.
Developer reply
Hello Brian, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 23149846 in the subject line and we can investigate further. Thank you!
I don't understand why a shopping app needs ads for other merchants! The ads are also intrusive: an ad that takes a third of your screen will show whenever you scroll the list. It's even bigger than the movie show time list.
Developer reply
Hello Wei, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 23039999 in the subject line and we can investigate further. Thank you!
Pretty optimal for finding showtimes and there's even a bit of personalization.
Developer reply
Thanks for the feedback! We’re glad to hear you find Atom Tickets helpful for finding showtimes and that you’re enjoying the personalization.
I have no idea why more people don't use this app, the only problem is the multiple people giving me the stink eye when I skip the long concession lines because I can order through this app and get in the special atom line (always WAY shorter waits).
Developer reply
Thanks for the great review! We’re glad you’re enjoying the app and the shorter Atom line for concessions and pickup.
latest version just hangs on logo
Developer reply
Hello Kevin, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 23000532 in the subject line and we can investigate further. Thank you!
Doesn't connect my megaplex account. No customer service, only a robot chat. Awful app.
Developer reply
Hello Chelsea, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 22994097 in the subject line and we can investigate further. Thank you!
Have been using this app for years, but still no option to rearrange seats or move seats to another day, if you cannot make it that day. I dont want the refund, just move my seats. Airlines allow me to pick another seat and this app doesn't? VERY DISAPPOINTING!! The whole movie experience was ruined for us last night! We had to leave the theater halfway through the movie. All this AI integration everywhere but this app is seriously lacking a simple rearrange seats option. Convenience fee?🤦♂️
Developer reply
Hello Faran, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 22910977 in the subject line and we can investigate further. Thank you!
can't sign in to my Google account. I keep getting a message that my mobile number already exist and try to sign in to an existing account. which I am doing. needs to be fixed.
Developer reply
Hello James, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 22883909 in the subject line and we can investigate further. Thank you!
amazing
Developer reply
Thanks for the great review! We’re glad to hear you’re enjoying Atom Tickets.
From 234 saved reviews since 12 Sept 2018, all countries.
Share of the 138 negative reviews that mention it
“When it processed my purchase, it gave me the right date and time, but the wrong movie.”
“My account recently got hacked, and someone bought tickets with my credit card and then canceled them, resulting in my account getting Atom credit for the tr…”
“every time I push play trailer, the trailer loads a little, plays 3 seconds and then freezes.”
“Their customer service bot is about as bad as it gets -- completely useless; and then when it refers you to an actual person through their text communication…”
“Not loading anything at all.”
“I couldn't find the LOG OUT button for the longest time.”
Share of the 82 positive reviews that mention it
“It's super simple easy to use and my favorite part are all the freebies you get.”
“love it.”
“I have never gotten so many free stuff buying a movie ticket or concessions.”
“i wish they didnt have a convenience fee (thats more wishful thinkng on my part).”
A drop after an update usually means the update broke something.