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I need help, I can't seem to log in on my account, I tried changing the password, but it didn't change anything. And when I realized I had put in the wrong username, I corrected myself, but the app said "account expired" so I would like to get some help regarding this issue. Thank you in advance for your assistance, and I hope for the best.
Developer reply
Hi, we would like to help you. As we don't have your email address, can you please write to us at support@sidelinesports.com so that we can help you better.
For 3 days, I can't access my account. I tried all possibilities but nothing. It is not opening even when I go back to my email to get instructions for password changed.
Developer reply
Hi, we would like to help you. As we don't have your email address, can you please write to us at support@sidelinesports.com so that we can help you better. We look forward to your email.
worked great till recently, cant sign in
Developer reply
Hi again Víðir, can you try again now after updating to version 12.0.11 (if it's available to you, we just released it, if not just wait a few minutes). Thanks!
app will crash about 10 percent of the time... Edit seems par for the course despite what the developer says, Coach and other players having similar issues, will even use other apps to avoid using this one where it's important that information is available for all players.
Developer reply
Hi Adrian, That sounds terrible and is not normal. Is there anything specific you're doing when it crashes? Can you send an email to support@sidelinesports.com so we can investigate more and help you? Thanks! Edit: Why this answer? We have 0.11% crash rate overall. This might be something specific to your team account. We just want to help you.
I have been using XPS Network for a year now. They updated the UI, and the usability/a11y is now much better, and the numbers are much more readable, bravo! Good about this app are the custom exercise videos, shared by my PTs gym. I can track some progression, but that also still gives me trouble in that the app seems to get stuck in statistics view and displays a blank screen until forced shutdown. For managing team or trainee exercises, this should be great app!
Developer reply
Thanks Casimir! We're happy you like our UI changes :-) Regarding the problem with statistics, if you have time someday you could send a screenshot to support@sidelinesports.com of where the problem happens, so we can investigate it. Thanks!
Total garbage. have to shut down and reopened the app every time a new message or notification comes through to be able to read it. slow and clunky, feels very first generation.
2 people found this helpful
Developer reply
Hi Michael and Melissa, we had another update right now, do you still have problems, we believe everything should be fixed for you but it would be great to hear how it's going? Thanks!
Worked well until recently. Calendar stopped syncing and not updating. 1 star because just the messaging still works, but every app does that...
Developer reply
Hi Robbie, we would want to investigate this right away and fix for you. We haven't had any other complaints like this. Can you please send us a quick email to support@sidelinesports.com and we'll find out what's happening. Thanks! Hi Robbie, just wanted to check back, is everything working fine for you now? Thank you :-)
No way to refresh/sync training plan, e.g. when my PT is still updating it when I open the day's training. I had to logout & login again. Also, can't easily see the sets I've already completed in the list view.
1 people found this helpful
Developer reply
Hi Susanna and thanks for the feedback. You can refresh by dragging down the agenda and releasing it. The app also refreshes automatically just by you going out of it (putting in background) and going back in, you definitely don't need to log out and in again. We would also recommend updating to newest version 11.2.1
Terrible app has locked me out and has said my password has expired. Have reset passwords and still saying the same thing
1 people found this helpful
Developer reply
Hi Tiarh, can you please send an email to support@sidelinesports.com and we can help you right away (just need to confirm what email address you have). Thanks!
Unable to send messages tried uninstall but nothing happened
Developer reply
Hæ Dagný, var vandamálið þitt leyst? Annars getum við líka hjálpað í support@sidelinesports.com. Ef allt er í gír þá kynnum við að meta uppfærða stjörnugjöf, takk :-)
From 32 saved reviews since 1 May 2017, all countries.
Share of the 19 negative reviews that mention it
“cant log in.”
“its been constantly crashing since the very day you updated it.”
“slow and clunky, feels very first generation.”
“I can't create repetitive events that I do every week for 3 months or 6 months.”
“UI is far from good.”
Share of the 9 positive reviews that mention it
Nothing stands out yet.