★★★★★Mariav2026.43.030 Oct 2026
good site
Developer reply
We're glad to hear you think the site is good. Your feedback means a lot to us.
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CompareOpen in Google Playgood site
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We're glad to hear you think the site is good. Your feedback means a lot to us.
We haven't received our $500 security deposit yet. It's been over 10 days since we left. Oct 14th to 20th in Toronto.
Developer reply
Thank you for sharing your experience regarding the security deposit. It’s completely reasonable to feel concerned when there’s a delay, especially after your stay in Toronto. For further assistance, please contact our support team at hotels.com/helpcenter. We appreciate your understanding and hope you receive your deposit soon.
good...
Developer reply
We're glad to hear you had a positive experience. Your feedback means a lot to us.
exelent
Developer reply
We're really glad to hear your positive feedback. Thank you for taking the time to share your experience with us.
Virtual Agent Review: terrible. Does not read the questions, asks the same information over and over, with limited result. If you're going to use an AI chatbot system, do better or put people back on. Very frustrating
Developer reply
Hi, thanks for letting us know, we’re sorry you experienced issues with the Virtual Agent. We’re looking into this and appreciate your feedback. As we can’t message you here, you could visit service.hotels.com. for more help or if needed, chat with one of our experienced agents by selecting “Chat now”.
Please give me vouchers 🥺
Developer reply
We appreciate your enthusiasm for vouchers. Your feedback means a lot to us, and we’re always looking for ways to enhance your experience. Stay tuned for any updates!
fairly gold usage
Developer reply
Thank you for your feedback. We regret that your experience has not met expectations. While we can't communicate here, please contact our support team at service.hotels.com with your concerns, and we will look into this to enhance future experiences.
good business .my 2nd time this week using them and they're people friendly and fast
Developer reply
It's great to hear that you've had such positive experiences with our service. We really appreciate your loyalty and your kind words about our friendly and efficient team. Your feedback means a lot to us.
Help me on cancellation and rebook
Developer reply
We appreciate your feedback and are here to assist you. Please let us know how we can help with your cancellation and rebooking process. Your satisfaction is important to us, and we're committed to making this as smooth as possible for you.
ease of use & ability to compare costs
Developer reply
We're glad to hear that you find the app user-friendly and appreciate the cost comparison features. Your feedback means a lot to us, and we hope you continue to enjoy using the app. If you have any suggestions or need assistance, feel free to reach out. Thank you for being a valued user!
From 361 saved reviews since 7 Apr 2019, all countries.
Share of the 148 negative reviews that mention it
“On my device it constantly generates "something went wrong on our end" errors, won't let me sign in, claims I'm offline, etc, etc.”
“By far the worst "innovation" was the chatbot, which usually gets stuck in an endless loop.”
“It's Nearly impossible to find the hotels using the map feature now.”
“On my device it constantly generates "something went wrong on our end" errors, won't let me sign in, claims I'm offline, etc, etc.”
“To top it off, the vehicle rental purchased through Hotels didn't count and support chat couldn't even find the booking to check if there was an error.”
“Since the update, I have not been able to get in, even after requesting password resets, (which I didn't need to do before the update), although I can look u…”
Share of the 198 positive reviews that mention it
“Always great value and easy to use search and book platform.”
“Love this place.”
“Earning a free night with the median, of how much each hotel stay costs.”
“Hotels helps take a lot of the stress out of planning and logistics!”
“wonderful, beautiful, cant say enough good things.”
A drop after an update usually means the update broke something.