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It's way too laggy
1 people found this helpful
Developer reply
Thank you for your feedback on the lag. We're working on performance improvements. For more details, please reach out at https://support.goodnotes.com/hc/en-us/requests/new. We appreciate your input.
So slow it's unusable. My daughter uses this on iOS and says it's great. However, on Android it's just a web application and so laggy that handwriting with a pen is thoroughly unpleasant. Other native apps are fine (e.g. drawing/art etc) - the problem is entirely with goodnotes. Not worth using until this is massively optimised.
Developer reply
Thank you for sharing your feedback. If you have any questions or need further assistance, our support team is available at https://support.goodnotes.com/hc/en-us/requests/new and will be happy to help. Thank you for your support!
customer service never reached back
Developer reply
Hello! Thank you for your review and feedback. We're sorry for the experience you had with our customer service not reaching back to you. For further assistance, please contact us at https://support.goodnotes.com/hc/en-us/requests/new. Your voice matters, and we appreciate your patience. Thank you!
Good note taking app
Developer reply
Hello! Thank you for your feedback. We're glad our app helps with note-taking. For assistance, please contact us at https://support.goodnotes.com/hc/en-us/requests/new. You can also share suggestions at https://feedback.goodnotes.com/forums/950440. Thanks again!
I got recomended from reels
Developer reply
Hello! It’s great to hear you discovered us through reels! Thank you for your review and feedback. For further assistance, please contact us at https://support.goodnotes.com/hc/en-us/requests/new. If you have any suggestions, we invite you to visit our Suggestions Portal at https://feedback.goodnotes.com/forums/950440. Thank you!
It is insane how long documents take to load. I am working on a tab s9 ultra and it can sometimes take forever. There are loads of bugs such as resizing shapes or exporting documents that dont have text. The apple version is a lot better and has tbe option to work in multiple tabs. This needs to be fixed ASAP, otherwise i will stop my subscription edit: so tabs is a thing, it is just hidden under settings, but make it possible to split screen them!!! Edit: a lot better but still no splitscreen😭
14 people found this helpful
Developer reply
Thank you for sharing your feedback. If you have any questions or need further assistance, our support team is available at https://support.goodnotes.com/hc/en-us/requests/new and will be happy to help. Thank you for your support!
Is really good if you have the device that is strong enough to process the app, if not then just use another one, that is free. Flexcil can pretty much do the same thing.
Developer reply
Hello! Thanks for your feedback. We’re eager to improve and welcome your suggestions for a 5-star experience. Please share your thoughts on our feedback forum: https://feedback.goodnotes.com/forums/950440. For further help, contact us at https://support.goodnotes.com/hc/en-us/requests/new. Thank you!
really nice interface
Developer reply
Hello! Thank you for your review and feedback. We're thrilled to hear that you find our interface really nice! For further assistance, please contact us at https://support.goodnotes.com/hc/en-us/requests/new. If you have any suggestions, we invite you to visit our Suggestions Portal at https://feedback.goodnotes.com/forums/950440. Thank you!
Patiently waiting for better pen support on Samsung Tab. then I'll give this 5 ⭐
Developer reply
Hello! Thank you for your feedback. We're looking into better pen support for the Samsung Tab. You can enable multi-tab by going to Settings → Preferences → Document Settings and turning on “Open documents as Tabs.” If this helps, please consider updating your rating to 5. For assistance, contact our support team. Thank you!
it's just a website man, what an utter disgrace. it doesn't even have a browser or anything it just opens the website in your default browser. absolutely shameless
Developer reply
Thank you for your feedback! We appreciate your insights on the app's functionality, especially the browser integration. For further assistance, please reach out at https://support.goodnotes.com/hc/en-us/requests/new. We hope you find value in the app moving forward!
From 251 saved reviews since 12 Aug 2023, all countries.
Share of the 156 negative reviews that mention it
“It's clunky, not user friendly, handwriting recognition lags.”
“This is so glitchy.”
“not worth the money.”
“There is no full library sync, as a person coming from the iPhone/ iPad version which is wonderful, this version is slow, doesn't have full library offline s…”
“Every time you touch it with your hand, it thinks you're trying to add a "comment" to your note, and you have to close out and restart.”
“Now, I can't even log into my account so itsworsethan before LOL It is absolutely unusable on my Tab S9 Ultra.”
Share of the 62 positive reviews that mention it
“it's actually a good app, but I think it is so much loading while taking notes, so I don't think it woukd be suitable for academic notes.”
“Absolutely love this app and so easy to use for learning for kids❤️”
“although I have been using the free version it still feels sufficient and is good for class 10th or above note taking if you can manage in just three notebooks”
“Absolutely love this app and so easy to use for learning for kids❤️”
“i wish it kind of has different brushes and design and stickers like canva i guese”
A drop after an update usually means the update broke something.