Don't bother on tablet. App does not work on Android tablets or foldables.
Don't bother on tablet. App does not work on Android tablets or foldables.
When I log in and pull up my sams cart, all items are suddenly out of stock. it's not worth the .03(slight exaggeration) you get after spending 5 minutes logging in, going through authentication, and getting nowhere.
Developer reply
We're sorry to hear you've had this experience with our app. Most issues can be resolved by making sure your device is up to date, clearing the cache on your phone's default browser, uninstalling and reinstalling our app, and restarting the phone. If these issues continue, please email us at socialhelp@rakuten.com and our team will assist.
I have had a reward balance of $95 for 6-7 years now. Due to a password reset glitch I cannot login in order to cash out those rewards. Over the past 7 years I've contacted Ratuken MANY times about this. They email me a password reset link that I use to start the reset process, but the code needed to reset it never gets emailed to me. I check spam folders, all email folders, etc. I add Ratuken to my contacts so it doesn't reject it too. Never works. then Ratuken just stops answering. Every time.
Developer reply
We can help with this! Reach out to us as socialhelp@rakuten.com and we'll be happy to get you up and running.
easy to keep track of cash back and look for opportunities for more.
Developer reply
Thank you! We aim for the app to make it easy to track your Cash Back and spot new ways to earn more. Happy Shopping!
buy now get paid in 3 to 4 months not worth it avoid
Developer reply
Thank you for the feedback. Quarterly payouts give stores time to confirm purchases and returns before Cash Back is finalized. We know it’s not instant, but it helps keep your Cash Back accurate.
hard
Developer reply
We're sorry you're having trouble with the app. Please reach out to our team at socialhelp@rakuten.com so we can help you out.
Fraud company. They made me refer friends and do a purchase over $50 to earn $50 cashback. After doing all the steps, when it was finally there time to payout, they terminated my accounts and all my friends accounts and never paid back anything. Don't waste your money here!
Developer reply
We are happy to review this for you. Please email our team at socialhelp@rakuten.com.
WOW this is an amazing app, I've had so much cashback, what cost of living crisis?...... is what I'd like to have said, however: 1. this is not an app, it's a web wrapper. 2. Every time I clicked on any deal it goes to a site not found page. Having now read some other reviews, I think I'll stick with Cheddar and JamDoughnut cashback apps that actually work.
Developer reply
We're sorry to hear you've had this experience with our app. Most issues can be resolved by making sure your device is up to date, clearing the cache on your phone's default browser, uninstalling and reinstalling our app, and restarting the phone. If these issues continue, please email us at socialhelp@rakuten.com and our team will assist.
l love how you just hit the Rakuten icon then find a store that is participating in a % percentage then hit that store and add start shopping they will send you a check or there are other ways to get paid it's great!! Just remember to open Rakuten first!
Developer reply
Thank you for breaking it down so clearly and for the great review! And yes, opening Rakuten first is the golden rule. Happy Shopping!
great app to use
Developer reply
Thank you so much! We're so glad the app is working well for you, and we're happy to have you with us!
From 268 saved reviews since 14 Nov 2018, all countries.
Share of the 153 negative reviews that mention it
“They don't want to pay out money.”
“Sometimes I can't get into any profile/account info.”
“Consistently glitchy and super slow.”
“It is slow to acknowledge qualifying cash back transactions and even slower to process them/cash them out.”
“Starting to believe it is a scam to force you to do online only orders.”
“It is impossible to contact customer service, and now all the points i've accumulated from both referrals and purchases through their app are gone.”
Share of the 80 positive reviews that mention it
“It's as simple as that!”
“Love it, been using it for years!”
“Thanks Rakuten, I love free money...looking forward to seeing new businesses added!”
“I think the app is awesome!”
A drop after an update usually means the update broke something.