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- preventing screen-off while active chat is opened - fixed format of system message - fixed downloading attachments - fixed creating new ticket - fixed notifications - performance improvements - security fixes - updated translations
LiveAgent is multi-channel help desk software designed for SMB and mid market.
LiveAgent is a multi-channel help desk system used by thousands of companies worldwide. Support your customers over all communication channels - email, chat, Facebook, Twitter, phone, web, forums and more from one place! LiveAgent for Android - Full customer support in your hand. Chat with your customers, solve tickets and be more productive on-the-go! Main features: - Get push notifications of new tickets or chats - Chat with your customers directly from the app - Resolve, Transfer and respond to tickets - Use your preset filters to organize your tickets - See tags, notes and departments for every ticket IMPORTANT NOTICE: Even though it's possible to install this app on Android version 4.X, we're sorry but the application is no longer supported on this OS version. LiveAgent server side supported version: 5.17.23.1 or higher